Instrucciones para los creadores de mercado / Totalcoin

I accidently released Bitcoin without receiving a payment. What should I do?

You should contact technical support as soon as possible. We will try to lock those funds, if it is possible, and return them to your wallet.

A buyer sent me money for Bitcoin, but forgot to confirm a payment in 15 minutes, and a deal was cancelled automatically

Please contact technical support, we will check everything and find a solution. You can also contact a buyer personally via chat and send Bitcoin to the buyer’s address.

Payment system or bank I used for Bitcoin trading blocked my account. Will you compensate for my loss?

No. We are not responsible for this. Choosing a payment system or bank is your responsibility, you must understand and take all the risks, related to this.

Is there a minimum amount of BTC I must keep in my wallet in order to post selling ads?

You are required to have at least 0.01 BTC to activate selling ads. There is no minimum deposit required for buying ads.

Are there pricing limits?

Yes, there are. Lower limit is -50%, upper limit is +50%.

How many ads can I post?

You can post up to 10 ads at the same time.

Where can I find my cryptocurrency wallet address?

You can find it in the "Wallet" section.

Where can I see all my cryptocurrency investments?

You can find them in the "Exchange" section.

Can I delete a cryptocurrency wallet?

No, you cannot.

Can I trade altcoins?

No, you can trade only Bitcoin. However, you can buy or sell altcoins in our app at any given moment. Open the “Exchange” screen and select an altcoin to buy or sell.

How many active deals can I have?

You can have up to 3 active deals.

Can I trade using a web browser and not a mobile app?

Yes, you can. Please visit our website https://otc-web.totalcoin.online/ and log in using your login and password from the app.